Turn bad reviews into a better business.
ReviewHive monitors your reviews, finds what customers complain about, drafts the right responses and alerts you before reputation problems grow.
Fully supported: Google Business Profile & Facebook Pages
BetaGoogle Play, App Store Connect & Tripadvisor
More sources coming soon.
- 31% complain about response time31%
“waited 40 minutes and nobody came to check on us”
- 12 reviews unansweredoldest: 6 days
- Competitors respond 2× fasteryou: 22h · them: 9h
Reputation overview
Last 8 weeks · Google & Facebook
Booked last minute and still got a table. The staff were lovely.
Great food, but we waited a while for the bill on a Friday night.
Everything reputation work actually needs
Built around the daily loop: see what came in, understand it, and answer it well.
Unified inbox
Google Business Profile and Facebook reviews land in a single, filterable timeline — with Google Play, the App Store and Tripadvisor connectable in beta. Read, triage and reply without switching tabs.
- Dana K.GoogleUrgent
Waited 40 minutes for a table, nobody came to check on us.
- M. AlvarezGoogle PlayAI draft ready
App crashes on login since the last update.
- Priya S.FacebookReplied
Lovely staff, the kids loved it. We will be back!
AI replies
Drafts written in your tone. You approve or edit before anything is posted.
“Waited 40 minutes for a table, nobody came to check on us.”
Hi Dana, thank you for the honest note. A 40-minute wait is not the visit we want anyone to have. We have added a second server on Fridays, and your next dessert is on us.
Analytics & reports
Rating trajectory, volume by source and reply performance over any date range.
Sentiment insights
Positive, neutral and negative broken out over time, plus the keywords customers keep coming back to, so you know what to fix first.
Multi-source sync
Connect a location once; new reviews keep flowing in automatically.
Team & roles
Invite teammates into an organization and scope what each of them can do.
Three steps to a managed reputation
Setup takes minutes. After that it runs on its own.
- 1
Connect your sources
Authorize your Google Business Profile or Facebook Page — locations are detected for you. Google Play, the App Store and Tripadvisor are connectable too, in beta.
- 2
Reviews flow in
Every review is imported and kept in sync, scored for sentiment and grouped by location.
- 3
Reply with AI
A draft is written for each review. Read it, tweak it and post it, usually in seconds.
What is solid, what is beta, what is coming
Google Business Profile and Facebook are fully supported. Google Play, the App Store and Tripadvisor are in beta — connectable today, still being verified. We would rather label a connector honestly than sell you a promise.
Fully supported
4Verified against real accounts. In the product now, on every plan.
- Google Business Profile connectorFull history import, automatic sync, replies posted from here.
- Facebook Page connectorRecommendations and ratings, with replies posted from here.
- AI Analyst on every reviewSentiment, topics and urgency. Each claim is backed by a quote from the review.
- Bad-review alerts & daily digestAn email the moment a bad or urgent review lands.
Beta
5Connect them today. Built and working, still being verified — expect the odd rough edge, and tell us about it.
- Google Play connectorNewAndroid reviews in the inbox, answered from ReviewHive. Google Play serves only the last 7 days, so we keep everything from the day you connect.
- App Store Connect connectoriOS and macOS reviews with their headlines, replies included.
- Tripadvisor connectorReviews and your posted responses sync in. Read-only, since Tripadvisor has no reply API.
- Real-time Google alertsNew reviews arrive the moment Google sends them, not on the next sync.
- Profile performance beside your reviewsViews, calls and direction requests from Google, next to the ratings that drive them.
Coming soon
3Designed and queued. No dates. They ship when they are ready.
- More review sourcesTell us which platform hurts most. The next connector is chosen by request.
- Search your whole review historyFind that one review from two years ago, across every source.
- Scheduled client reportsA branded summary in your client’s inbox every month, for agencies.
Start answering your reviews today
Connect a source, import your reviews and send your first AI-assisted reply in the next few minutes.